By placing a ‘holding deposit’ of the equivalent of one week’s rent, that secures the property, we take if off the market and start the application and referencing process.  If you fail your Right to Rent or mislead us or a landlord or the agreement doesn’t proceed due to reasons caused by you, the holding deposit will be retained.  Should everything proceed as expected, your deposit will be deducted from your first rental payment.

Your landlord needs a snapshot of your renting and credit history to make sure you are suitable to rent the property and can afford your monthly rent payments.  If you need a guarantor, we will need to reference them too.  A guarantor is there to cover your rent should you default.

If you are a first-time tenant, student or have a poor credit history, or are below a certain income then yes you will need a guarantor.  This is someone who agrees to co-sign your lease agreement and will pay your rent should you not be able to.  Typically, they tend to be family members or close friends.

Yes, to secure a property and comply with the Right to Rent’ checks you will need to provide us with your passport, this includes every tenant signing the agreement.

You can provide overseas references from landlords and agents, and these will be checked as part of the referencing process. Please note that under the Renters’ Rights Act 2025, landlords and agents can no longer ask for or accept more than one month’s rent in advance, so a lump sum in lieu of references is no longer an option.

A deposit is held in trust, in a government backed scheme, to protect against damage to the property, over and above fair wear and tear.  The deposit is released back to you at the end of your tenancy agreement if rent and bills are paid and there is no damage to the property above fair wear and tear.

Yes, each tenant will need to sign a tenancy agreement which sets out the terms between you and your landlord.

An inventory will be provided to you at the start of your tenancy.  It’s a record of the condition of the property, garden, and furniture, if included.  You will need to sign this document shortly after moving in and agreeing with the conditions. 

Before you move in, you will need to ensure your deposit and first month’s rent is paid and cleared before you collect your keys, which is typically the first day of your tenancy agreement.  Your deposit will be registered with a deposit protections scheme within 30 days of the tenancy start date.

You will be able to log a maintenance issue online through our property portal once you move in.  You will also be provided with emergency contact numbers too. 

We carry out routine inspections on behalf of our landlords to check for any repair, maintenance or health and safety issues.   

Whilst we like our tenants to make a home, we do require written consent from your landlord before any redecoration can be agreed.   

Yes, but you must be given at least 24 hours’ notice before a landlord can enter the property unless it’s an emergency. 

Since the Renters’ Rights Act 2025 came into force, all tenancies are periodic, so there is no fixed term to see out. You can give notice to leave at any time after moving in, and you’ll need to give at least two months’ notice in writing.

No. Section 21 ‘no fault’ evictions were abolished when the Renters’ Rights Act 2025 came into force on 1st May 2026. Your landlord now needs a specific legal ground, such as wanting to sell the property or move back in themselves, and must give you the correct notice period for that ground.

No, your landlord can only increase your rent once every 12 months, using a formal Section 13 notice. If you think an increase is unfair, you can challenge it at the First-tier Tribunal before it takes effect.

Under the Renters’ Rights Act 2025 you have the right to ask to keep a pet, and your landlord cannot unreasonably refuse. They may ask you to take out pet damage insurance as a condition of saying yes.